frequently asked questions
Is the service secure
Who is Liquix?
What are the benefits of the topeez service?
Is the topeez service available 7 days a week?
How do I reload my mobile phone?
What amounts can I reload for?
When I perform a reload will I be notified whether the transaction is successful or not?
How do I identify the reload transaction on my bank or credit card statement?
When I have reloaded my phone how do I know the credit has been added to my reload balance?
What happen to the information I supply during the reload process?
I have been charged for a reload twice?
I did not receive my e-mail with reload voucher?
Why can I not reload with my credit card?
The number I have to call to reload my prepay balance does not work?
I'm abroad and I can’t call the reload number to redeem my voucher?
My reload voucher does not work?
All other problems that has nothing to do with the reload voucher
answers
Yes it is managed by Liquix a reliable reload and payment facilitator.
Liquix provides an innovative range of products and services that enable consumers mainly in Europe to undertake safe and secure electronic financial transactions.
The benefits of the topeez service are:
1. The service is 24/7 available from anywhere in the world (even when you are on vacation)
2. The payment service is safe and secure
3.Ease of use
4. Direct reload, either via automatic procedure of by redeeming your voucher pin
5. You can also reload the mobile prepay balances of your friends and family by providing the necessary requested information
Yes, however slight delays may occur from time to time, and the system might be not available due to a technical reason at which point it would not be able to perform any action on the system.
For some operators we have the possibility to reload your prepay balance automatically, and for others we will reload the balance by providing you with a pin code that need to be redeemed by the respective operator.
It depends on the mobile operator each operator sets different valid reload amounts
Yes you always will receive a message online to say whether the transaction was successful or not. In case of a successful transaction you will receive a confirmation screen.
Your bank or credit card account will show "Liquix" as the merchant description of these transactions.
In case of an automatic reload process you will receive a text message with your new balance, and upon redeeming a voucher pin, your operator will confirm the action during the process.
We will never use your personal data for anything other than processing your top-up transactions. Topeez will never share your personal details with an unrelated third party, and only use your data for marketing purposes on your approval. For more information see our privacy policy.
If you belief and have the proof of a double payment please contact support@topeez.com
If you did not received a e-mail with the reload code please contact support@topeez.com
Because of security concerns we only support credit cards that was issued within the countries listed below:
Belgium, France, Germany, Ireland, Italy, Luxembourgh, Netherlands, Poland, Switzerland and Turkey.
If the number to reload does not work contact your provider.
Please contact your provider
Please contact your provider
Please contact your provider
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